Returns & Exchange Policy

At Duroflex, we want you to experience ultimate comfort; if you are not completely satisfied with your purchase, you can initiate a return within 10 days of delivery. Please ensure the products are in their original condition and packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate a Request

  Log in to your account and navigate to the 'My Orders' section to select the item you wish to return and submit a request.

• 2.
  Quality Inspection

  Our team will schedule a home visit or digital verification to inspect the product for any damage or usage signs.

• 3.
  Hassle-free Pickup

  Once the return is approved, our logistics partner will collect the product from your doorstep at no additional cost.

• 4.
  Instant Refund

  After the item reaches our warehouse and passes final checks, your refund will be processed to your original payment method within 7-10 business days.